Patient Care


Admission & Discharge

Preparing your hospital admission

You will be referred for admission registration at Admission Counter, Ground Floor from 7.00am to 7.00pm. Admission after 7.00am to 7.00pm, during weekends and on Public Holidays will be at the 24 hours Accident & Emergency Department (Ground Floor). Patients who are scheduled for surgeries are advised to be admitted a day prior to the surgery. The hospital does not guarantee availability of rooms if patients were to admit on the surgery day


Things to bring upon admission:

Documents:

1. Identity Card or Passport or Birth Certificate

2. Letter of Guarantee/ Health Cards

- Personal items i.e clothing, slippers and toiletries

- Labour patients: one set of baby clothes


Discharge services:

You will be discharged upon your consultant's advice. Your final bill will be processed as soon as we receive the discharge order from your consultant. For personal case (cash payer), your bill will be ready approximately one hour from the discharge time ordered by your doctor. If you are under hospitalization insurance, the entire verification and bill processes may take approximately two to three hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.


Check out time is 12.00pm. Discharges from 2.00pm - 6.00pm, an additional half day room charge will be incurred. Discharges after 6.00pm will be charged as a full day's rate.


Take home medication & follow up appointment:

Medication will be given to you in the ward before you leave. Your follow up appointment with the consultant will also be made prior to your discharge.


Late Charges

Generally, the bill prescribed at discharge will be the final bill. Occasionally however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will post a final bill indicating the balance on the account.


Refund of Excess Deposit

Amounts received in excess of the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM 500 will be done via cheque, within 14 working days.


Update of Hospital Bill and Insurance Claims

If you have a long stay in the hospital, we will update you or your family on your hospital bill's status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs. If you have queries on insurance claims, please contact our Credit Control office (ext. 2834/2830, office hours only) or Billing Executive (ext.8032/2821, till 5.00 pm).


Home Nursing care

This service is available to patients who have been recently discharged for personalized care in the comfort of their home. We help you to manage your recovery and also provide care for mother and babies. For further information, please call PR & Marketing at 03-8769 2920/2993 (officer hour) or 03-8769 8304 / 012-293 7095.


Physiotherapy

KPJ Kajang Specialist Hospital provides physiotherapy care for in patients and outpatient under trained physiotherapists. The type of physiotherapy is decided by the referring doctor and our experienced physiotherapists' help patients overcome their physical problems and improve well being and fitness. For further information, please call 03-8769 2851.